{"id":298347,"url":"http://info.mzalendo.com/api/v0.1/hansard/entries/298347/?format=json","text_counter":80,"type":"speech","speaker_name":"Mr. Githae","speaker_title":"","speaker":{"id":159,"legal_name":"Robinson Njeru Githae","slug":"robinson-githae"},"content":"Mr. Speaker, Sir, indeed, we have tried to trace any communication and there is only one communication, dated 8th March, 2012. All the other communications were with the agent. As I said, this was a case where a customer was really let down by the clearing agent. This is because under the new system – Simba System – a customer does not deal directly with KRA. It is the agent who has a password and the customer can do nothing about it. I was actually very sad when I read this. As I said, the only little thing that I can do – because this car was sold last year – is to try and use my discretion to, at least, refund to her the customs duty that she paid, as a way of trying to assist her. I would really request the hon. Member to ask this very innocent lady to apply for, at least, a refund of the customs duty. That is really the best I can do for her."}