{"id":533410,"url":"http://info.mzalendo.com/api/v0.1/hansard/entries/533410/?format=json","text_counter":274,"type":"other","speaker_name":"","speaker_title":"","speaker":null,"content":"That, Clause 7 of the Bill be amended by deleting Sub-Clause (6) and substituting thereof with the following new Sub-Clause. (6) Every public institution shall - (a) develop standards for the responsive, prompt, effective, impartial and equitable provision of services; (b) facilitate the introduction of modern and innovative procedures, technologies and systems for the delivery of its services; (c) simplify its procedures and ease formalities related to access and delivery of its services; (d) ensure the adaptability of public services to the needs of the public; (e) ensure that its services are delivered closer to the users of the services; and, (f) develop mechanisms for monitoring and evaluating the effectiveness of public service delivery."}