{"id":541291,"url":"http://info.mzalendo.com/api/v0.1/hansard/entries/541291/?format=json","text_counter":109,"type":"other","speaker_name":"","speaker_title":"","speaker":null,"content":"(b) facilitate the introduction of modern and innovative procedures, technologies and systems for the delivery of its services; (c) simplify its procedures and ease formalities related to access and delivery of its services; (d) ensure the adaptability of public services to the needs of the public; (e) ensure that its services are delivered closer to the users of the services; and (f) develop mechanisms for monitoring and evaluating the effectiveness of public service delivery."}