{"id":974321,"url":"http://info.mzalendo.com/api/v0.1/hansard/entries/974321/?format=json","text_counter":208,"type":"speech","speaker_name":"Sen. Were","speaker_title":"","speaker":{"id":13183,"legal_name":"Petronila Were Lokorio","slug":"petronila-were-lokorio"},"content":"However, I would like to also note that most of these security guards are school drop-outs and, therefore, have not gone through the basic etiquette that people are taught in schools. I urge that the Kenya Institute for Curriculum Development (KICD) or the Association of Private Security Guards in consultation with KICD develop a curriculum that various actors can use to train these security guards on matters of public relations, customer care and just simple etiquette knowing that a customer is always right. Thank you."}