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{
    "id": 1012332,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1012332/?format=api",
    "text_counter": 11,
    "type": "speech",
    "speaker_name": "Embakasi West, JP",
    "speaker_title": "Hon. George Theuri",
    "speaker": {
        "id": 1429,
        "legal_name": "George Theuri",
        "slug": "george-theuri"
    },
    "content": " Thank you Hon. Speaker. I, the undersigned, on behalf of the people of Embakasi West Constituency, draw the attention of the House to the following: THAT, Article 10(2) of the Constitution identifies good governance as part of the pillars constituting the national values and principles of governance; THAT, Section 7(6) of the Public Service (Values and Principles) Act, 2015 requires every public institution to facilitate the introduction of modern and innovative procedures, technologies and systems for the delivery of its services as well as to simplify its procedures and ease formalities related to access and delivery of its services; THAT, a toll-free number is a dedicated phone line that allows callers to reach an institution without incurring charges, can usually be accessed from any network and are typically short-codes that are easy to remember; THAT, whereas a few government departments run emergency toll-free numbers, the majority of government institutions still rely on normal mobile or telephone numbers as the point of contact with the public in case of emergency or for responding to general citizen inquiries; THAT, in the ongoing COVID-19 pandemic period, access to valuable information from government institutions has proved difficult and expensive on account of the calling costs incurred by tax-paying citizens; THAT, millions of Kenyans are unable to access information from various departments of government, primarily because the typical contacts provided by government offices are mobile numbers or landlines for both regular and emergency inquiries; THAT, efforts to address this matter with relevant authorities have not borne much fruit and; THAT, the matter in respect of which this petition is made is not pending before any Court of Law or Constitutional body. The electronic version of the Official Hansard Report is for information purposesonly. A certified version of this Report can be obtained from the Hansard Editor."
}