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{
    "id": 1022149,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1022149/?format=api",
    "text_counter": 422,
    "type": "speech",
    "speaker_name": "Sen. Were",
    "speaker_title": "",
    "speaker": {
        "id": 13183,
        "legal_name": "Petronila Were Lokorio",
        "slug": "petronila-were-lokorio"
    },
    "content": "Thank you, Madam Temporary Speaker. I rise to request for a Statement on the frustration faced by retirees or their beneficiaries at the pensions department. Madam Temporary Speaker, I rise pursuant to Standing Order 48 (1) to seek a Statement from the Standing Committee on Labour and Social Welfare regarding the frustration faced by retired public servants or their beneficiaries in claiming benefits at the pensions department. In the Statement, the Committee should - (i)state if there is a service charter at the pensions department in the National Treasury stipulating the timelines within which a retired public servant or their beneficiaries should receive retirement or death benefits, and if so, indicate the level of compliance with that service charter; (ii)explain whether the Government is aware of the frustration experienced by retired public servants and/or their beneficiaries in accessing retirement or death benefits and state the measures being put in place, if any, to address the problem; (iii)state the measures, if any, that the Ministry of Finance and National Treasury has put in place to ensure that services are decentralized in order to make them easily accessible to pensioners and/ their beneficiaries; and, (iv)clarify whether the pensions department undertakes any monitoring and evaluation exercises to ensure efficient service delivery, and if so, state whether the findings/results of such surveys are ever publicised. Thank you, Madam Temporary Speaker. The electronic version of the Senate Hansard Report is for information purposesonly. A certified version of this Report can be obtained from the Hansard Editor, Senate."
}