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{
    "id": 1159455,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1159455/?format=api",
    "text_counter": 142,
    "type": "speech",
    "speaker_name": "Kangundo, Muungano",
    "speaker_title": "Hon. Fabian Muli",
    "speaker": {
        "id": 13360,
        "legal_name": "Fabian Kyule Muli",
        "slug": "fabian-kyule-muli-2"
    },
    "content": " Thank you for giving me this opportunity to add my voice to this Bill. First, I congratulate Hon. Benjamin Washiali for coming up with a Bill to regulate professional insurance practitioners. This industry has had a setback in terms of regulation. Its operation is very much unethical. We should not look at the practitioners only. We should also look at insurance itself. We must revisit insurance companies. The country is going to have an economical fall down because of the promises people are expecting from insurance companies. The principles they use in giving covers, pursuing claims and underwriting are very unknown and poor. In terms of giving indemnification to their customers, you will have to undergo many legal battles for you to be considered in the promise from the insurance companies. It is high time we regulated the practitioners and the companies. There is a lot of mismanagement by directors. For you to get your cover, you must go through a hard time. Practitioners in this industry can be anybody. They are called sales insurance agents and sales financial executive advisers. Anybody can become a sales insurance agent. I can call an insurance company as I speak and it will give me a right to become their sales agent without training. I will go to a customer and sell any insurance policy. Those are the kind of people we are calling insurance practitioners. They lack what we call “utmost good faith” in terms of carrying out their duties. You will get any promise when you are procuring a cover, but when you get the policy document, you will see the opposite of what you were told. When you try to contact the concerned insurance company, you will never get their attention. You will be told to go through the application process to withdraw the cover that you paid to get your withdrawal value after three years. If you insure your car without following the proper procedure from the sales agents, you will face the same problem. We should have a non-vitiation insurance clause to take care of all their promises. The promise you are given when you insure your car is that if you pay 4 per cent, you will be paid full payment in case of a write off and in case of an ordinary accident, your car will be repaired. However, when you get an accident, they will tell you that your car needs to be repaired off market. It is high time the practitioners are registered. We do not want to have an ambiguous word that will be used to con Kenyans. If today your car is involved in an accident, you will be told that they need to go off-market to get spare parts for your car. In this country, off-market means River Road and such like places. What that means is that insurance companies in this country are promoting theft. Car mirrors are stolen on our roads. When your car loses a mirror and you are told they will get it off-market, where will it come from? Such mirrors are the ones that are stolen from people who own cars. Again, if your car is involved in an accident today, you will be told to contribute 50 per cent. When you go to their policy, such a section does not exist. So, it is time we regulated insurance companies and registered insurance practitioners. The major lies carried in this industry will make our economy to fall down. I speak on behalf of Kenyans. When you get an insurance cover today, you are given a promise that when you get an accident, your car will… One hundred per cent of the motor vehicles on the Kenyan roads are insured. So, when you get an accident, you are 100 per cent sure that you will get your car back with the same value. If your car gets a dent, it will be repaired. In this country, there are many cases about insurance companies telling lies. There are many cars in garages that insurance companies do not want to pay for. In future, this House should revisit insurance companies. They need to be getting insurance licenses yearly. If a The electronic version of the Official Hansard Report is for information purposesonly. A certified version of this Report can be obtained from the Hansard Editor."
}