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{
    "id": 1171824,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1171824/?format=api",
    "text_counter": 1403,
    "type": "speech",
    "speaker_name": "Mumias East, JP",
    "speaker_title": "Hon. Benjamin Washiali",
    "speaker": {
        "id": 151,
        "legal_name": "Benjamin Jomo Washiali",
        "slug": "benjamin-washiali"
    },
    "content": "Like the other Members have pointed out, it is not enough to change the name. We must change the title but at the same time change the manner in which they approach businesses. In an authority it is an authoritarian kind of approach but with a service, they must listen to their clients who are majorly taxpayers. I was listening to political news the other day where politicians were complaining that the Nairobi City Council used to collect more revenue in service charge taxes than today when we have the KRA. I did not understand how that would have happened when we expect that KRA should do much better than the Council. I am sure that with the change of name and change of attitude, the manner in which they handled the Keroche Industries where they forced a closure would have been different. As we agree with the Commissioner-General to change the name from “Authority” to “Services”, we request him to retrain his staff so that they change from the manner in which they approach tax collection. I support."
}