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{
    "id": 1224882,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1224882/?format=api",
    "text_counter": 266,
    "type": "speech",
    "speaker_name": "Kilgoris, JP",
    "speaker_title": "Hon. Julius Sunkuli",
    "speaker": null,
    "content": "The last thing is about the billing system in KP. You can be living in a small apartment in Nairobi and still pay power as if you are running an industry along Mombasa Road. There is no formula. The staff from KP would come and look at your meter, and I do not know how they look at it because they give you a bill and you even ask yourself if you were manufacturing bread somewhere along Mombasa Road. How much would I pay, if living in an apartment I pay a lot? Again, it is not consistent if all of you live in the same apartment, because one is paying Ksh2,000, while the other Ksh20,000. When are we going to get a more consistent way that is probably not manual? There was a time KP gave responsibility to the National Youth Service ( NYS ) to do the reading for them, and the bills were fair. However, when KP came and realised that they have to raise money from unsuspecting consumers, I suspect that they were given strict instructions to go and inflate the bills. Today, you do not know what you are going to pay next time. Hon. Temporary Speaker, you must be having a big house in Nyanza, another one in Nairobi, and you have your own businesses. You are actually working for KP because of the amount of money you pay them. With the money that they get, they do not even acknowledge. They are very rude! They do not have a good customer service; and do not have a way of managing customers. That is why at one time, I said if I go to heaven and find a KP person there, I will know I am in hell. This is because how do you go to heaven under these circumstances? You are literally ripping off the people of Kenya while claiming that you are doing your job."
}