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{
    "id": 1445634,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1445634/?format=api",
    "text_counter": 28,
    "type": "other",
    "speaker_name": "",
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    "speaker": null,
    "content": "Mr. Speaker, Sir, I rise under Standing Order No.53(1) to seek a statement from the Standing Committee on Land, Environment and Natural Resources regarding the regulatory and management framework for Master Operators (MOs) in Kisumu County. The Kisumu Water and Sewage Company (KIWASCO) has through a delegated management model, contracted small-scale semi-autonomous water providers, referred to as Master Operators (MOs) to provide water and sanitation services to low-income areas in Kisumu City at a fair price. However, there have been numerous concerns by residents regarding the water billing by KIWASCO as well as the MOs within this model. In the Statement, the Committee should- (1) Explain the criteria for appointment of MOs, outlining the requisite qualifications as well as their roles and responsibilities. (2) Provide a schedule of all contracted MOs, including the respective areas they serve, and disclose how the MOs calculate water bills because it is unclear, outlining any specific guidelines and regulations put in place by the County Government or KIWASCO to ensure the bills are affordable and accurate and that the bills process is transparent. (3) Explain how KIWASCO and MOs address grievances by customers relating to their water bills. (4) Report on the protocols established by the County Government of Kisumu to hold grievances by residents related to the billing prices at KIWASCO and MOs, providing a status update on the processing of all filed grievances since the beginning of the contract. Thank you, Mr. Speaker, Sir."
}