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{
    "id": 1452654,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1452654/?format=api",
    "text_counter": 44,
    "type": "speech",
    "speaker_name": "Kisii County, WDM",
    "speaker_title": "Hon. Dorice Donya",
    "speaker": null,
    "content": "internet service providers (ISPs) fail to deliver consistent and uninterrupted services, customers face significant inconvenience, productivity losses and disruptions to their lives. Notably, internet outages result in customers being unable to utilise their internet bundles, which are in most cases non-renewable upon expiration. This invariably occasions undue benefits to internet service providers from the customers who have purchased data and yet, there is neither accountability nor compensation for the huge financial losses incurred during the outages. Hon. Speaker, it is against this background that I seek a statement from the Chairperson of the Departmental Committee on Communication, Information and Innovation on the following: 1. Measures that are in place to ensure that ISPs such as Safaricom, Telkom and Airtel compensate their customers adequately during prolonged internet outages. 2. Clarify on the implementation of broadband compensations and rebates by ISPs to their customers in the event of service disruptions. 3. Steps being taken by the Ministry of Information, Communication and the Digital Economy to enhance the accountability of ISPs and protect the rights of consumers, especially in light of the increasing dependence on internet services. I thank you, Hon. Speaker."
}