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{
    "id": 1460883,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1460883/?format=api",
    "text_counter": 41,
    "type": "speech",
    "speaker_name": "Sen. Miraj",
    "speaker_title": "",
    "speaker": null,
    "content": "formerly Twitter handle, clarifying that they do not replace lost certificates and that, instead, they issue a certified letter. In that clarification, they listed the number of documents that must be attached during the process of application, including application fees as follows: (i) a copy of lost certificate results slip, mandatory; (ii) copy of ID; (iii) passport size photo; (iv) police abstract; (v) confirmation from the registrar of persons, National Social Security Fund (NSSF) Building, Seventh Floor, Upper Hill, Nairobi; and, (vi) a payment of cash Kshs5,220. Mr. Speaker, Sir, from the foregoing, several questions emerge. One, realising that ordinary life is prone to various misfortunes such as fire, flooding, theft, which cause loss of vital documents such as title deeds, ID cards, passports, certificates, et cetera, why would KNEC fail to put in place effective and efficient systems to ensure that lost certificates are actually replaced in a similar manner as other documents are replaced? If a passport or ID can be replaced, why not academic certificates? Two, why would KNEC charge a whopping Kshs5,220 for a letter of certificate besides the process being completely tedious? For instance, the requirement for application to travel from wherever they reside countrywide to confirm personal details with the Registrar of Persons in Nairobi is totally unwarranted. Mr. Speaker, Sir, if there is something we must learn and take seriously, especially, following the political crisis, is that public institutions must begin to be accountable. We cannot continue to treat service delivery so casually. I hope that KNEC will come forward to not only answer the above questions, but also begin a genuine process of internal audit to ascertain whether they are truly responsive and efficient in discharging their mandate. I thank you."
}