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"content": "Thank you, Mr. Speaker, Sir. The policy of the Government presently is that any service that is provided should go through this standard system, e- Citizen. There was a reason and justification as to why we went e-Citizen because the public was complaining a lot about how it was inconvenient to use different platforms to collect. So, even the new SHA must now use the e-Citizen platform. On the issue of the justification for the convenience fee, I want to say that this is a fee that is paid to the service provider, so that we do not again end up with complicated accounting where the money that is meant for the actual service is the one that is now again being prorated and paying the service provider. Mr. Speaker, Sir, I want to also point out that unlike previously when there was a standard amount for just the convenience fee, through a Gazette Notice of December 22nd, 2023, we have prorated, so to speak, so that if the service is costing more, then the convenience fee also rises. If it is low, then the convenience fee is low. For example, from Kshs200, anything below Kshs199, you only pay Kshs5. Anything above Kshs1,000, then you pay Kshs50. So, the Kshs50 is the highest, which was previously the standard fee before this Gazette Notice. Then the Dollar-Denominated account is One US Dollar as the highest. So that, in short, would be the justification for the convenience fee. This is an Inter-Ministerial discussion that gave rise to this convenience fee chargeable. It was not a decision of my Ministry as such, but it is a Government decision. I thank you."
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