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{
    "id": 1478564,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1478564/?format=api",
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    "content": "(Hon. John Mbadi): The first question was if I could explain the inordinate delay in processing and disbursing pension benefits to retired civil servants and their specific pensioners whom the Ministry has sought to know if they have received their pension, and I respond are follows: - Mr. Speaker, Sir, over time, several key factors have contributed to delays in pension processing within the Pensions Department. However, through targeted initiatives, many of these issues have been incrementally addressed, leading to improvements in processing efficiency. Below are some of the primary factors impacting on the pension processing and disbursement timelines, while I will discuss the measures taken to mitigate the challenges shortly. First, is delays in submission from Ministries, Departments and Agencies (MDA)s. That is one of the major causes of delays; the late submission of necessary documentation from MDAs. These delays are often due to inefficiencies and internal bottlenecks within the MDAs, where the preparation and forwarding of pension-related documents are not always prioritized. Secondly, incomplete documented claims resulting in a referral backwards. Another significant delay factor is the frequent submission of incomplete or improperly documented claims. When key information is missing, claims have to be referred back to the originator for correction, causing substantial delays in processing. Third, is system unavailability. Technical issues and system downtime have also contributed to delays in pensions processing. Outages and system failures often resulted in significant backlogs, as the department was unable to process claims during these periods. The electronic version of the Senate Hansard Report is for information purposesonly. A certified version of this Report can be obtained from the Director, Hansard and AudioServices, Senate."
}