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{
    "id": 1478567,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1478567/?format=api",
    "text_counter": 217,
    "type": "other",
    "speaker_name": "",
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    "content": "I have a number of key features and benefits of the forthcoming pension management information system. I do not know if I should read all of them. There is an online submission, a self-service portal, timely payments, real-time monitoring, enhanced security and automated processes. There is also integration with existing systems, as I have explained, where we integrate with government systems like the Government Human Resources Information System (GHRIS), the Civil Registration Bureau, Kenya Revenue Authority (KRA) and the Registration of Persons Bureau and integrate it with the population registry system, which would ensure data accuracy and consistency. The other one will be digital records management, where we will digitize pension records to reduce the risk of loss or damage to physical documents. Finally, there will be customer support which is a dedicated help desk. It will provide support to pensioners and stakeholders, ensuring smooth implementation and operation. The proposed e-pension system modernises pension administration in Kenya by leveraging technology and innovative processes. It aims to provide a seamless and efficient experience for pensioners; improving the overall effectiveness of pension management. The project is on track to be completed and rolled out by the end of this calendar year. The Second one is the deployment of pension officers to key Ministries, departments, and agencies, and this is to further expedite the pension processing chain. The Government has deployed 32 pension officers to various key Ministries, Department and Agencies (MDAs), including the Teacher Service Commission (TSC), which has a majority of the pensioners, the National Police Service (NPS), and the Ministry of Health, Interior and National Administration, Education, Agriculture of livestock and Prisons. These officers are tasked with handling pension claims on-site, drastically reducing the time needed for verification and submission of claims to the pension department. This strategic deployment ensures that pension claims are processed more quickly, and the retirees receive their benefits without unnecessary delays. Early submission of pension claims: The Public Service Commission has mandated in its policies that MDAs submit pension claims to the pensions department nine months before an officer's official retirement age or date. This early submission allows for thorough verification and processing of claims well in advance of retirement, ensuring that pensions pension benefits can be disbursed promptly upon the retiree's departure from the service. The fourth is adherence to the 90-day processing time. The pensions department has reinforced its commitment to processing fully supported pension claims within 90 days as outlined in the National Treasury Citizen Service Delivery Charter. This commitment is integrated and integral to ensuring that pensioners receive the benefits within a reasonable time frame after retirement, thus minimizing any financial uncertainty during the transition to retirement. The fifth is technical support and system enhancements in the pension department. The pension department has executed a technical support contract aimed at improving the payment process and enhancing the overall customer experience. Key The electronic version of the Senate Hansard Report is for information purposesonly. A certified version of this Report can be obtained from the Director, Hansard and AudioServices, Senate."
}