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{
    "id": 1563624,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1563624/?format=api",
    "text_counter": 32,
    "type": "other",
    "speaker_name": "",
    "speaker_title": "",
    "speaker": null,
    "content": "I have one more Statement on quality of airline services on African flight routes by international carriers. I rise pursuant to Standing Order No.53(1) to seek a Statement from the Standing Committee on Roads, Transportation and Housing on a matter of international concern regarding the inconsistent quality of in-flight service and passenger experience by certain international airlines, operating flights to and from African destinations, including Kenya. I recently had the opportunity to travel on multiple international carriers, including Egypt Air and Turkish Airlines, flying from Nairobi to various destinations across Europe and the Americas. I observed concerning disparity in service quality both in business and economy class and on the African legs of these flights compared to the standards maintained on the Europe and North America segments of the same airlines. Specifically, the African segments exhibited lower standards in areas such as cabin cleanliness, meal quality, in-flight entertainment, staff responsiveness and overall attention to passenger comfort and dignity. These discrepancies are increasingly being reported by other African travellers and raise critical concerns about discriminatory service practices, double standards and the possible undermining of consumer rights for African passengers. Mr. Speaker, Sir, this situation is not only unjust to African travellers, many of who pay premium fares for international flights, but also damages Kenya's standing as a regional aviation hub and tourist destination. The principle of non-discrimination in service provision must apply uniformly, regardless of the flight origin or destination. The electronic version of the Senate Hansard Report is for information purposesonly. A certified version of this Report can be obtained from the Director, Hansard and AudioServices, Senate."
}