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{
    "id": 1567044,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/1567044/?format=api",
    "text_counter": 71,
    "type": "speech",
    "speaker_name": "Sen. Okenyuri",
    "speaker_title": "",
    "speaker": null,
    "content": "Thank you, Mr. Speaker, Sir. I rise pursuant to Standing Order No.53(1) to seek a statement from the Standing Committee on Trade, Industrialisation and Tourism on a matter of national concern on the implementation of a new ticketing and queuing system by the Kenya Wildlife Service (KWS) at Nairobi National Park rolled out on 5th February, 2025. Mr. Speaker, Sir, although introduced as a pilot initiative to improve efficiency and streamline visitor access, the system has resulted in prolonged delays, visitor dissatisfaction and concerns over possible misconduct by staff. If these challenges are not addressed, they may negatively affect our tourism revenue and Kenya's image as a preferred tourism destination. In the Statement, the committee should address the following- (1) The rollout and technical implementation of the upgraded ticketing and queuing system at Nairobi National Park, including the objectives of the pilot phase and how it was structured. (2) The reasons for the continued delays and inefficiencies experienced by park visitors since the launch of the system, identifying whether these are due to technical, operational or human resource challenges. (3) Reports or investigations into cases of misconduct involving KWS staff, particularly concerning irregular entry procedures. (4) The impact of the new system on visitor numbers, satisfaction and revenue collection at the Nairobi National Park since February, 2025. (5) The internal assessment and feedback mechanisms established by KWS to monitor system performance and the steps being taken to resolve the current inefficiencies and ensure a smooth visitor experience going forward."
}