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{
    "id": 190305,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/190305/?format=api",
    "text_counter": 21,
    "type": "other",
    "speaker_name": "",
    "speaker_title": "",
    "speaker": null,
    "content": ". (iii) Calling the help desk through the numbers 27543000 and or 0722120122. (iv) Sending an SMS to 4009. With regard to receiving funds, applicants could opt to receive a cheque through their selected selling agents or via EFT systems. This system was very successful as majority of the applicants who had opted for this option received their CTFs on time. However, some applicants who applied for EFT were defaulted to cheques due to bank accounts details not being filled properly. (b) We are not aware of any banks which are charging Kshs500 in order to clear applicants' refund cheques. All applicants should present their cheques for amounts less than Kshs10,000 to one of the receiving banks, namely, Citibank, Post Bank, Equity Bank or the National Bank of Kenya, where they will only be charged Kshs50. All investors with refund cheques of over Kshs10,000 are encouraged to bank them. (c) As indicated in \"a\" above, mechanisms are already in place for applicants to find out how much they were allocated. Refund cheques of less than Kshs10,000 should either be presented for payment at one of the receiving banks mentioned in \"b\" above."
}