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{
    "id": 213024,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/213024/?format=api",
    "text_counter": 104,
    "type": "speech",
    "speaker_name": "Dr. Mwiria",
    "speaker_title": "",
    "speaker": {
        "id": 190,
        "legal_name": "Valerian Kilemi Mwiria",
        "slug": "kilemi-mwiria"
    },
    "content": "Mr. Deputy Speaker, Sir, I have said that universities are doing their best to ensure that the kind of problems that are related to inefficiency will not recur. That is why there is an interest in computerisation. More importantly, management has to be improved even if you have computers. I am sure that students have places to complain. They have the Dean of Students and students associations. I am sure they can also go to their professors. The problem is whether or not the reaction is as quick as some students would like. We have to ensure that students are not delayed when it comes to their complaints and requests. I know that in some universities, transcripts can take a few days as long as you put in some money. At the University of Nairobi, for example, if you pay for a transcript, they tell you to go for it in two or three days. This is realistic because you have to go to the students' records. So, as to whether or not the students can get their transcripts on the spot, is another matter. I would like to assure the hon. Member that we will urge our universities to be more efficient with regard to dealing with not just transcripts, but with other students complaints."
}