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{
    "id": 238165,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/238165/?format=api",
    "text_counter": 53,
    "type": "speech",
    "speaker_name": "Mr. Obwocha",
    "speaker_title": "The Minister for Planning and National Development",
    "speaker": {
        "id": 356,
        "legal_name": "Henry Onyancha Obwocha",
        "slug": "henry-obwocha"
    },
    "content": " Mr. Deputy Speaker, Sir, I am getting better now. However, on behalf of the Ministry of Energy, I beg to reply. (a) I am not aware that the KPLC Ltd. is sending bills to consumers on mobile phone SMS facility. However, I am aware that the KPLC, in line with modern business practices being adopted by customer-focused organizations such as banks, have introduced similar products; that is E-bill SMS service to enable their customers who opt for such a service to query their electricity account balance and bill due to date at their own time and convenience using their mobile phones. This service notwithstanding, the KPLC will still continue sending detailed electricity bills to consumers through their respective postal addresses as is the case at present. (b) E-bill SMS service is provided at a cost of only Kshs5 above the normal SMS charges on both Safaricom and Celtel networks. However, it is important to clarify that the service is optional and is designed to empower electricity consumers to be independent by being able to access their bills at will among other benefits that come with it. (c) I have no qualm with this extra financial burden on the consumers who opt to use the service. Such consumers will be able to check their bills and due dates at their own time and convenience and to enjoy E-bill registration service which allows consumers to receive automatically, monthly bill updates via E-mail when their bills are processed. On a light note, allow me to remind the hon. Member that we are in the information 3056 PARLIAMENTARY DEBATES October 19, 2006 technology age and the KPLC cannot afford to lag behind, but continues to develop products, services and brands that will make it convenient for customers to do business with the company."
}