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{
"id": 298344,
"url": "https://info.mzalendo.com/api/v0.1/hansard/entries/298344/?format=api",
"text_counter": 77,
"type": "speech",
"speaker_name": "Mr. Githae",
"speaker_title": "",
"speaker": {
"id": 159,
"legal_name": "Robinson Njeru Githae",
"slug": "robinson-githae"
},
"content": "Mr. Speaker, Sir, this is a case where a customer was let down by the clearing agent. This is because in the new system – Simba System – a customer does not deal directly with the Kenya Revenue Authority (KRA). You deal through your agent. The agent was aware of these issues, but for one reason or another, never communicated the information to the customer. Actually, I was very sad when I read that she had actually paid customs duty and yet, the vehicle was sold. It was actually a very sad case, where she was let down by the clearing agent. I have been cracking my brain to see what we can do to ameliorate her circumstances. I am thinking of how we can, at least, refund to her the customs duty that she had paid, because this was a result of her being let down by her clearing agent. The clearance agent was aware of all this, but he never submitted the documents. It is really a very sad case."
}