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{
    "id": 30040,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/30040/?format=api",
    "text_counter": 22,
    "type": "speech",
    "speaker_name": "Mr. Godhana",
    "speaker_title": "The Assistant Minister for Information and Communications",
    "speaker": {
        "id": 23,
        "legal_name": "Dhadho Gaddae Godhana",
        "slug": "dhadho-godhana"
    },
    "content": " Mr. Deputy Speaker, Sir, I beg to reply. (a) Upon carrying out a detailed research on the question at hand, we have established that people living near the boarder including areas such as Busia among others set their handsets in automatic mode and as a result pick signals from other networks. Any calls made during that period will be billed as roaming calls which are more costly than national calls. Safaricom billing is transparent and based on the service that a customer is using at any particular time and, therefore, a call made while one is on another network is charged as roaming. (b) Customers had better activate the manual selection setting and set their phones to a specific service provider, in this case Safaricom to avoid their calls being charged as roaming calls. We further request customers to take the responsibility of checking the network they are using when accessing services to ensure that they are in the right network and thus avoid high charges. Whenever a customer is roaming, a notification to this effect is indicated on their mobile phones. (c) As noted in “a” above, once calls are identified as roaming, the local operators collect and remit the roaming charges to all the parties involved in the call completion. Unfortunately, we cannot recommend compensation for any losses as whatever was billed to the customers has already been remitted to the mobile operators in Uganda under normal roaming arrangements. Since the customer accepted the calls to go through, the normal roaming arrangements did actually take place and correct billing process performed."
}