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{
    "id": 301658,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/301658/?format=api",
    "text_counter": 350,
    "type": "speech",
    "speaker_name": "Mr. Namwamba",
    "speaker_title": "",
    "speaker": {
        "id": 108,
        "legal_name": "Ababu Tawfiq Pius Namwamba",
        "slug": "ababu-namwamba"
    },
    "content": "It is so inspiring that it has taken a Private Member’s Bill to bring to actualization and fruition the dream of Article 46. Having gone through this Bill, I am convinced that it is a giant step towards this country realizing the kind of consumer protection guaranteed by that Article. I just want to emphasize, therefore, the provisions in Part 2 of this Bill; provisions which speak to consumer rights and make provision for very innovative measures like class proceedings, amplifying the requirement for quality of goods and services and all those issues that for many Kenyan consumers, they can only but dream about. Mr. Temporary Deputy Speaker, Sir, listening to Mrs. Odhiambo-Mabona talking about her tribulations with Safaricom reminded me of a similarly nasty experience I had with the then Celtel - I believe it is currently branded as Airtel – when I procured broadband facility on behalf of a colleague that was visiting me from the USA. The terms of the agreement seemed to provide that we could actually terminate the service at any point and because the service was so unsatisfactory, we terminated that service about five days after procuring the service. We accordingly notified Celtel of our displeasure, first of all, and our reluctance to have the service further in writing. But even after that termination, about a month and a half later, I received a very hefty bill on a service that we have terminated about five weeks earlier. I promptly contacted the company again to indicate and remind them that on a specific date we communicated that we were terminating the service for reasons which we expressed in our communication. However, strangely, the company ignored all that and month after month, they continued billing me and it took some kind of legal action on my side to stop that. I just wondered what ordinary Kenyans who may not have easy access to legal action go through with these very sub-standard services. This happens especially because many providers of goods and services in this country go about doing this kind of thing confident that there is a vacuum in the law. Therefore, they believe that they have a carteblanche or a blank cheque to behave without any responsibility at all."
}