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{
"id": 314341,
"url": "https://info.mzalendo.com/api/v0.1/hansard/entries/314341/?format=api",
"text_counter": 44,
"type": "speech",
"speaker_name": "Mr. Baya",
"speaker_title": "The Assistant Minister, Ministry of State for Immigration and Registration of Persons",
"speaker": {
"id": 10,
"legal_name": "Francis S. K. Baya",
"slug": "francis-baya"
},
"content": " Mr. Deputy Speaker, Sir, I beg to reply. (a) I am aware that the system used to track the status of National Identity Cards (IDs) on the Ministry’s website has not been functioning. The system had been temporarily disabled as it was undergoing maintenance and upgrade. It is now functioning. (b) I am also aware of the closure of the customer care desk at the Department of National Registration Headquarters. This was done because the proximate location of the customer centre to the production centre posed a security threat to the production centre. (c) The tracking service is currently functional with new upgrades. The Ministry is currently looking for a suitable place to establish a modern contact centre that will address customer queries relating to all the services provided by the Ministry."
}