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{
    "id": 314386,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/314386/?format=api",
    "text_counter": 89,
    "type": "speech",
    "speaker_name": "Dr. Nuh",
    "speaker_title": "",
    "speaker": {
        "id": 114,
        "legal_name": "Nuh Nassir Abdi",
        "slug": "nuh-abdi"
    },
    "content": "Mr. Deputy Speaker, Sir, earlier this year, I brought to the attention of the House and the Minister in charge, the discrepancy between the online tracking process and the information we used to get from their customer care desk. Following that questioning, the Ministry disabled its website and closed the customer care desk. So, the reason as to why I doubt the genuineness of them opening the website is that, after closing the website and the customer care desk for the last five to six months, they re- opened the same barely four days after I put the Question on the Order Paper. Given that this cannot be mere coincidence, I want the Assistant Minister to tell Kenyans that for those who cannot use computers to track the processing of their identity card online, they can call the Ministry’s customer care desk for them to get the necessary information. Now that he is talking about security as being one of the reasons for the closure of the customer care desk, can he assure Kenyans on a possible date when they will re-locate the customer care desk for Kenyans to be able to access services?"
}