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"content": "(vi) creating or facilitating the establishment of conflict resolution mechanisms on consumer issues, investigation of any complaints received regarding consumer issues, and where appropriate, referring the complaint to the appropriate competent authority and ensuring that action has been taken by the competent authority to whom the complaint has been referred; (vii) working in consultation with the Chief Justice, county governors and other relevant institutions on the establishment of dispute resolution mechanisms; (viii) monitoring and keeping under review the trading and business practices relating to the supply of goods and services to consumers and to activities related or ancillary thereto; (ix) undertaking or commissioning any study or research which may be necessary to promote consumer protection and thereby publish the State of National and County Consumer Protection Annual Report; (x) monitoring the working and enforcement of laws that directly or indirectly affect the consumer; (xi) drawing up and reviewing consumer protection directives and minimum service standards for submission to the Cabinet Secretary; (xii) monitoring the development of consumer associations and drawing up and reviewing the rules of practice for registered consumer associations; (xiii) examining and determining whether a consumer association has the requirements to be an accredited consumer organization in accordance with this Act; and (xiv) doing anything or all things that are necessary, expedite or convenient for or in connection with the performance of its functions under this Act."
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