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"id": 382184,
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"content": "benefit, especially when they do not have the right information on where to go and in the process, incurring a lot of expenses as well. Sometimes it includes hiring of expensive lawyers, and that makes it even more difficult. There could be lack of communication during the process; the people who are serving in most of these agencies are not quick in giving information, and when they do, sometimes they give it as partial information, which makes the process even more difficult and more complicated. The information flow, therefore, becomes very, very slow and to the detriment of these individuals. In many countries, the whole notion of coming up with State and Government agencies that are to pay for various claims is key for the social development of those specific countries, and those services have to be given out as expeditiously as possible. Therefore, I support the notion that we create a one-stop compensation claims bureau. From the way the Motion reads, it should be closer to the people and from the explanation, it should actually be within the counties. But it also raises the issues of co- ordination that are very, very key and are going to be very, very critical. In some countries, they have been able to put together, for example, identification systems so that somebody is able to be identified easily by either having an identification card, a driving license and bank account details all under one particular Personal Identification Number (PIN). Most of the times when organizations or agencies that are in charge of paying up take a long time, it is because they sometimes say there are cases of fraud, forgery or there are cases of problems in identifying the right person. All those cases are very, very valid. But we could actually jumpstart the process and be one step ahead by ensuring that all the identification that is needed is available. In more developed countries, it is even possible to catch up with criminal activities very, very quickly because such a system is already in place. Therefore, even before waiting for such benefits to be made, we could actually have a system where all the identification that somebody needs is already in a data bank, be it payments in terms of what they have received, pay slips; be it in terms of insurances they have taken, so that we have one identification number and the process can begin long before the actual claim is made. When all these are put together, they are synchronized in such a way, it makes it easier for them to be processed very, very quickly. Therefore, with all these legally confirmed dues and identification, they can actually be fast tracked. But I think it needs a lot of co-ordination; it needs to be something that is done way in advance and it is something that will need a lot of finances. I think in between the process, there will be quite a lot of activities that will go on, but I think in the long run, it will make it possible, as has been said here, that such preparations should be made way before such claims are made, because there are systems of being able to pre-empt. We could have systems where a trigger is made six months, for example, before the benefit is made so that preparations already go into place. We cannot, therefore, underestimate the role of technology in such a process; technology that will work, technology that is pre-empted in advance, and therefore the training of manpower for such technology to be put in place to make it possible so that we find that those who are actually looking for the benefits do not have to go through the indignity of having to spend so much time, effort and resources to get the same resources that they have put into place in those organizations that can come in handy to them when they need them. Let us treat them with the dignity that they deserve. The electronic version of the Senate Hansard Report is for information purposes only. A certified version of this Report can be obtained from the Hansard Editor, Senate."
}