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{
    "id": 45342,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/45342/?format=api",
    "text_counter": 129,
    "type": "speech",
    "speaker_name": "Mr. Nguyai",
    "speaker_title": "The Assistant Minister, Office of the Deputy Prime Minister and Ministry of Local Government",
    "speaker": {
        "id": 113,
        "legal_name": "Lewis Nganga Nguyai",
        "slug": "lewis-nguyai"
    },
    "content": "Mr. Temporary Deputy Speaker, Sir, in its efforts to create dialogue with its clients, the City Council of Nairobi has taken the following reform initiatives to re- engineer its enforcement and inspection process, as well as improve citizen’s involvement in the management of the City:- (i) formulization of the City Council of Nairobi Stakeholders’ forum; (ii) reforming of inspections and enforcement in terms of organization, procedure and systems; that is, public notice, giving information regarding inspection teams and prior notice for the removal and inspection and joint inspection of premises. (iii) establishment of a complaints register and customer care desk where members of the public are encouraged to register their complaints; (iv) the council has acquired a hotline through which members of the public can get in touch with Council officials; (v) council officers to wear uniforms and badges while on duty for easy identification by the members of the public; (vi) retraining of City enforcement officers on public relations to improve the way they handle members of the public; and, (vii) the council is carrying out continuous public education on by-laws. These efforts have paved way for dialogue between the Council and its clients. Any aggrieved party has the necessary channels to engage the Council. Mr. Temporary Deputy Speaker, Sir, allow me to conclude by making a passionate appeal to hon. Member, especially those representing constituencies within the City Council of Nairobi, to conduct themselves with decorum and decency, as expected of hon. Members. The behaviour displayed by the Member for Makadara has been lacking in decency, to say the least. There are better and more civil ways of addressing grievances of the public. However, leaving young men to destroy property and engaging public officers and behaving disorderly in the manner that the hon. Member did, set a very bad example to our youth. It must be condemned in the strongest terms by all Members of this august House. Finally, we must avoid situations that may lead to a breach of peace. If our armed security officers on the day the hon. Members stormed our offices had used force to restrain him and his group, there may have been very ugly scenes. Thank you."
}