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{
    "id": 493844,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/493844/?format=api",
    "text_counter": 208,
    "type": "speech",
    "speaker_name": "Hon. Shimbwa",
    "speaker_title": "",
    "speaker": {
        "id": 1345,
        "legal_name": "Omar Mwinyi Shimbwa",
        "slug": "omar-mwinyi-shimbwa"
    },
    "content": "preserve of the developing countries. For instance, a study by snider and Williams in 2010, done in the United States of America, found that passengers pay higher fares at airports, where a single carrier controls a high fraction of traffic. Further in the year 2000, the United States Congress enacted the Wendell H. Ford Aviation Investment and Reform Act for 21st Century which in part sought to remove barriers to entry and promote competition in the airline industry. Indeed, the study which focused on the effectiveness of the Act, found that one of the impact of legislation that Congress enacted was a decrease in air fares, driven by entry of low carriers into the market. In addition to the economic inefficiency and pricing out of the ordinary Kenyans from domestic air travels caused by monopolistic tendencies, Kenya Airways like other monopolies also tends to treat its customers with disdain and contempt fueled by an ‘I do not care’ attitude. For instance, Kenya Airways charges its customers exorbitant penalties that are sometimes equal to the fare. You may also realize that due to one reason or the other, you may be forced to cancel your flight. You may give notice of maybe 48 hours that you may not actually make it for that flight, but still when you want to travel again, you still pay a penalty. So, there is no difference between you giving a notice of not flying and even just ignoring and going another day. However, it is also sad to note that if you actually go at the airport and your flight is cancelled sometimes even for two hours, you are not compensated neither are you informed by way of being telephoned. We are also aware that when you are booking you are normally asked for your telephone number or your contacts, but they will never contact you to inform you that there will be a delay so that at least you can make other arrangements. Sometimes you may even stay for those two hours without being given a drink or something to that effect. Sometimes you are there at 11 o’clock, your flight is cancelled, and no arrangement is made for you to sleep in a hotel as a way of compensation. But they are very good at giving us penalties which are very stringent. It is high time the Government takes action to break the Kenya Airways monopoly on the domestic air travel and allow entrance of new players to ensure that the common"
}