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    "id": 511900,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/511900/?format=api",
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    "content": ", Facebook and all these other social media activities. When you read this Bill, it is still very “analogue” because it prescribes the people and the manner in which complaints can be raised. This Bill should be expanded so that we recognize social media as one legitimate source of raising complaints. Mr. Temporary Speaker, Sir, coming from the private sector, I can report with authority that when you open social media accounts and channels to allow people to ventilate and to complain, more customers will prefer social media. In fact, if you wanted to complain to one of the telecommunication companies about poor service and you opt to send a letter by post, make a telephone call or put it on Twitter, they will respond to the The electronic version of the Senate Hansard Report is for information purposes only. A certified version of this Report can be obtained from the Hansard Editor, Senate."
}