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{
    "id": 539693,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/539693/?format=api",
    "text_counter": 111,
    "type": "speech",
    "speaker_name": "Hon. (Ms.) Kanyua",
    "speaker_title": "",
    "speaker": {
        "id": 981,
        "legal_name": "Priscilla Nyokabi Kanyua",
        "slug": "priscilla-nyokabi-kanyua"
    },
    "content": "reasons from the Government officers. Even if they do not want to serve you, they tell you to wait for somebody who has gone on leave. You are told that the person who handles that matter is not around; that he/she is not coming back and you have to come back next month or the month after. Hardly do you ever get a ‘no’ answer even when they have decided that they will not accept your request. The law asking them to comply and give you reasons as to why they will not undertake a certain action is a very helpful one. Sometimes what you need are written reasons which allow you to make other decisions in your life, instead of being told to go back next month and the month after, and being told that the person who is supposed to serve you is on leave. All those arguments will come to an end with this new law. We are also looking at the testing. When you do not get fair administrative action in Government offices, you do have a chance to go to court to ask for a court order to help you access some of the answers you need. This is going to be helpful. I am happy that the Jubilee Government has set up the Huduma centres in most of our county headquarters. We are still asking that there be a Huduma centre in each and every county, where some of the administrative documents we need, like identity cards and birth certificates can be obtained in the shortest time possible. Maybe, as we look at the operation of this law in the next three to five years, we will start debating the possibility of having one personal number. The reason as to why we suffer in our administration is because we need so many administrative steps to be taken by so many different offices. If you start your company now and you want to trade, sometimes you will visit as many as 20 offices for just the same process. You have to visit the lands, environment, operations and so many other offices. You have to visit the Kenya Revenue Authority (KRA) separately for taxation issues. To make our administration services better, we should have one personal number which serves as your identity number, elector’s number, personal identification number (PIN) and a driving licence number; it will help you in most of the other services we need. This is what they have in developed countries. As we make progress in our administration documents, these personal numbers are going to be very helpful in how security is handled. When we come to Government services, it is going to be important for our Government officers to keep records of who visits them. It is good to have records of who has visited Government offices when they come in for fair administrative services. We have a lot of other people who visit Government offices and it is not clear why some of these people visit them. That is how we have come to the problem of brokerage. With a law like this, it is often assumed that you do not need to pay any brokerage fee for a document like a title deed, or any Government document you might need. I support the idea of notices. In the past, I worked as a lawyer for poor people. A lot of them lived in the wrong pieces of land. One of their biggest nightmares was eviction without notice. With this law in place, there can no longer be action taken by Government without adequate notice to anybody who is going to be affected. If you are going to be affected by a Government decision, it is only fair that you are notified of that. Even where we want to expand a road or railway line, and there are people living on that road or railway line, fair administrative action will require that they are given notice to The electronic version of the Official Hansard Report is for information purposesonly. A certified version of this Report can be obtained from the Hansard Editor."
}