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{
    "id": 596255,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/596255/?format=api",
    "text_counter": 54,
    "type": "other",
    "speaker_name": "",
    "speaker_title": "",
    "speaker": null,
    "content": "The Government is not aware of long delays in the issuance of national identity cards to residents of Isiolo County. National identity cards are processed and issued as per the timelines indicated in the service charter depending on the region and the distance from Nairobi. The timeline for border and ASAL areas including Isiolo County is 35 days, while Nairobi and other areas have timelines of 15 and 25 days, respectively. Mr. Speaker, Sir, the Government is not further aware that some applications for identity cards dating back to 2010 have not been processed. Currently, the National Registration Bureau is processing registration forms received from Isiolo in September, 2015. It is therefore advisable that any applicant holding a waiting slip that is older than six month to see the deputy county registrar for assistance. Mr. Speaker, Sir, the Government is similarly not aware of long delays in delivering successful vetting forms from Isiolo County office to the head office in Nairobi. The department has contracted expedited mail services to ferry the applicants’ forms from the county to the head office. However, there are exceptional circumstances where registration forms for applicants from far-flung areas take longer than the timelines provided in the service charter to reach the county. Mr. Speaker, Sir, individuals whose applications are rejected are informed of the same in a timely manner. Those who have volunteered their mobile phone numbers to the office are informed through the number given while others can inquire through a short message service code 20031 to follow the status of their application. Applicants can also consult the department’s website,"
}