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{
    "id": 784746,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/784746/?format=api",
    "text_counter": 275,
    "type": "speech",
    "speaker_name": "Hon. Thuku",
    "speaker_title": "",
    "speaker": {
        "id": 13380,
        "legal_name": "Zachary Kwenya Thuku",
        "slug": "zachary-kwenya-thuku"
    },
    "content": "workers. They are short of that by 1,500 workers. It then means that the many problems we witness there are as a result of shortage of human resource. At one point I asked a nurse, one of those who come before our Committee, why they do not have compassion and yet, KNH is an institution that is supposed to be compassionate. The response was that they work for 12 hours attending to an average of about 40 patients per nurse. How then can they be expected to smile? I also wanted to gauge in a scale of one to ten, what their compassion levels were. One guy was candid enough to tell me that his compassion level was at nine but, of course, that is not what we get when we go to KNH. We get very vulgar, rude, tired and un-cooperative service from the nurses. I came to realise that the shortage of personnel is a contributor to the problems that patients go through. We also realised that the mix-up was bound to happen. It was not about whether it was going to happen, but it was when it was going to happen. You can imagine patients admitted in wards without labels and some of them are incoherent. They are cases of emergency but KNH does not treat emergency as it should - the reason being shortage of personnel."
}