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{
    "id": 798768,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/798768/?format=api",
    "text_counter": 339,
    "type": "other",
    "speaker_name": "",
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    "speaker": null,
    "content": "innovative once they identify a gap. When people talk about unemployment and self employment, in our minds, that is what we mean. When we are able to apply our ingenuity, we quickly employ ourselves to do something. This is exactly what discourages people. There are certain places in Kenya where people celebrate when they get Kshs1 or Kshs10. Unfortunately, the other day I was at a place that I will not mention and some women came to sell their produce to us. I decided to give them a token of Kshs200. The lady jumped up and down with excitement. We call ourselves a middle income economy and so we should not have such scenes. This is the same person who is expected to pay Kshs1,000 or Kshs2,000 for these services. Not only do we need these devolved units in the counties but also a lot of education, public participation and sensitization so that this particular person is facilitated to do their work. That can only happen if we have an informed citizenry. Part of the work of a good ombudsman is to ensure that there is participatory decision making even within the context of the work that they do. Some of these arbitration processes can be done quickly. For example, the Federation of Women Lawyers (FIDA) is coming up with an administration and mediation for family issues. This is the way to go. I saw a situation in Nakuru County where young girls were welcoming people into matatus . I asked myself what it was all about but I realised that when people behave like this, it reduces the level of pressure that exists within the society. That is the sort of pressure there is with all the injustices that we have. We need to compare the ombudsman to the young, well dressed people who pray and wish passengers a safe journey because sometimes this is all we need. We just want to hear a kind word, laughter and encouragement from somebody. This will reduce a lot of tension. Last but not least, it is important to improve service delivery. If devolution is to work, we need improved service delivery especially with regard to justice at any level. Let the ombudsman’s office be created in county offices as early as tomorrow. I support."
}