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{
    "id": 798771,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/798771/?format=api",
    "text_counter": 342,
    "type": "other",
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    "content": "services that are necessary and important for our people. Traditionally, some of these issues that affect the family units were resolved amicably by elders or the community where somebody emanated from. Unfortunately, with the new Constitution, people have resulted to litigation which is an expensive and threatening affair. Sometimes, people are unable to meet the expectations that are required in wanting to pursue a matter which is unfair to every one of them and to every society for that matter. Therefore, the office of the ombudsman is essential for creating the checks and balances in order to get fair administrative justice so that people can move, interrogate programmes and services freely and ask for their rights without being offended. There is a level of impunity which has developed by the civil servants both in the national Government and county level in looking after what they can garner for themselves rather than what they can dispense to the populations that are within the county level. Therefore, this office is critical and essential since it can put checks to some of these malpractices that are going on. For example, it is pathetic when for instance you get information that instead of a Level 5 hospital offering facilities that are required for a higher management of systems or cases that are referred from other levels, patients are being tossed up and down to buy materials, fluids, medicine, bandages and all manner of things for themselves yet it is supposed to be a high class Level 5 or Level 6 hospital. Our people are going through misery. The office of the ombudsman at the county level will have an easy access for people to approach and make their complaints known by a simple quarrel, petition or letter of protestation,"
}