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{
    "id": 922649,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/922649/?format=api",
    "text_counter": 315,
    "type": "speech",
    "speaker_name": "Sen. (Dr.) Musuruve",
    "speaker_title": "",
    "speaker": {
        "id": 13188,
        "legal_name": "Getrude Musuruve Inimah",
        "slug": "getrude-musuruve-inimah"
    },
    "content": "Mr. Deputy Speaker, Sir, this office will ensure that service delivery to wananchi is efficient and effective. As a Senate, it is exactly what we want. That is why we are fighting for delivery of services so that they reach the common man. This office will also ensure that public officers comply with Article 6 of the Constitution and are made accountable to serve selflessly. Sometimes in the counties, you find issues that have been reported to the police but they do not take action. There are also instances where a person can have a case with the Occurrence Book (OB) number but when they make a follow up, the case disappears into thin air. This is where service is not delivered effectively and justice is delayed. However, the office of the Ombudsman will ensure that services are delivered to the common man. One of the things that this office will do is to ensure that there is an indicator of performance which will be the number of complaints gotten from the public and how many have been solved. This will ensure that people do not abdicate their duties and responsibilities. Mr. Deputy Speaker, Sir, some of the cases that are taken to court and take a long time to be resolved can easily be resolved at the county level. There are alternative ways of solving dispute, for example, in a situation where neighbours are not in good terms and there is a conflict, negotiation and arbitration comes in handy. The office of the Ombudsman will ensure that some of the cases that pile up in courts are resolved at the county level so that serious cases go to court and are given the attention that they deserve. It will also ensure that there will be no congestion that is experienced in public offices in Nairobi and elsewhere, because services will be devolved. This Bill also seeks to amend Section 6. It is proposed here that Nairobi will be the headquarters of the Ombudsman. We will also have satellite offices for the Ombudsman in the 47 counties. This is a noble idea. Nairobi is cosmopolitan and the capital city of Kenya. It is well meaning that we have it as the headquarters of the Ombudsman. In case of any referrals that need to be done from the counties we can do teleconferencing. There is a seamless way of sorting out issues at both national and county levels. Nairobi is where we find most national offices. It will now be possible to ensure that services are delivered to wananchi from the national level to the county level. This office should be a stand-alone office. It may be very expensive to initiate this process in all the counties. However, it will be cost effective in ensuring that we are defending our Constitution. Article 1 of the Constitution clearly says that this country belongs to the people of Kenya. Therefore, we must ensure that services go to the people of Kenya. We want to ensure that these services are delivered effectively and efficiently so that our people are happy. Our goal is to serve our people at all levels. The office of the Ombudsman has a scope. It will be mandated with the task of capacity building in the counties. At county level, officers will be trained on how to listen to the public and register their complaints. With capacity building at the county level, Kenyans from all walks of life will be served efficiently. The electronic version of the Senate Hansard Report is for information purposesonly. A certified version of this Report can be obtained from the Hansard Editor, Senate."
}