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{
    "id": 964450,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/964450/?format=api",
    "text_counter": 248,
    "type": "speech",
    "speaker_name": "Mwingi West, WDM-K",
    "speaker_title": "Hon. Charles Nguna",
    "speaker": {
        "id": 13445,
        "legal_name": "Charles Ngusya Nguna",
        "slug": "charles-ngusya-nguna"
    },
    "content": "“…an operator shall maintain customer care centre within Kenya to monitor and respond to issues raised by consumers.” This is very important because if you look at SportPesa they do not have customer care centres. Most people with queries have to make long calls and nobody answers them. By bringing these rules we will help Kenyans in addressing these issues; particularly, if the gamblers are aggrieved."
}