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{
    "id": 970966,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/970966/?format=api",
    "text_counter": 56,
    "type": "speech",
    "speaker_name": "Lafey, EFP",
    "speaker_title": "Hon. Ibrahim Abdi",
    "speaker": {
        "id": 13395,
        "legal_name": "Abdi Mude Ibrahim",
        "slug": "abdi-mude-ibrahim"
    },
    "content": " Hon. Speaker, pursuant to Standing Order 44(2)(c), I wish to request for a Statement from the Chairperson of the Departmental Committee on Communication, Information and Innovation, regarding persistent interruption of mobile telephony connectivity services in Mandera County. Hon. Speaker, communication is fundamental to the existence and survival of human beings as well as any organisation. Recently, residents of Mandera County have been experiencing interruption of mobile telephony connectivity services from service providers from time to time. The service providers have been switching off customers’ network services for hours in parts of Mandera County without issuing prior explanation or notices thereby breaching its contractual obligation to its customers. Hon. Speaker, the effects of the disconnection of services is far-reaching, especially to the business community as small transactions are executed through the available platforms, particularly mobile phone-based money transfers, finance and micro-financing services. In addition, lack of consistent communication services has led to the residents living in fear thus hindering them from undertaking their daily activities. Hon. Speaker, it is against this background that I seek a Statement from the Chairperson of the Departmental Committee focusing on the following: (i) Could the chairperson explain why the service providers have been interrupting and disconnecting their customers’ mobile telephony services for hours in Mandera County, particularly in Mandera Town, without prior notices? (ii) What steps has the Government taken to ensure that the service providers do not breach contractual obligations with their customers? (iii) What measures has the Government put in place to ensure consistency and quality provisions of services by the telecommunication providers? Thank you, Hon. Speaker."
}