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{
    "id": 974275,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/974275/?format=api",
    "text_counter": 162,
    "type": "speech",
    "speaker_name": "Sen. Nyamunga",
    "speaker_title": "",
    "speaker": {
        "id": 738,
        "legal_name": "Rose Nyamunga Ogendo",
        "slug": "rose-nyamunga-ogendo"
    },
    "content": "Thank you, Mr. Speaker Sir, for giving me this opportunity. I rise, pursuant to Standing Order No. 47 (1) to make a Statement on an issue of general topical concern, namely, the menace that is caused by security personnel manning business premises. Mr. Speaker Sir, there is growing concern among Kenyans from all walks of life regarding the manner in which some security guards have executed their duties, which often results in humiliation and embarrassing situations. There is no doubt that there could be an underlying cause to the unprofessional and inhumane behavior. Security companies have flooded the market and operate with little or no regard to the laid down regulations and guidelines as provided for in Sections 27 and 47 of the Private Security Regulations Act (2016). The conduct of these security guards has totally watered down the meaning of security. The fact that this sector has created the much needed jobs for our youth is not in doubt. However, many of the individuals engaged in these jobs are mostly school dropouts, who may not have completed Form Four education, with some having quit school after the primary level. They are, therefore, lacking in the knowledge, attitude and skills in regards to the importance of good customer service, and appear to be unaware of the negative impact they are causing to the businesses they are supposed to be serving. Mr. Speaker, Sir, many cases have been reported where clients have been abused, assaulted and even embarrassed by security guards when accessing business premises. In fact, media reports show that some people have been fatally injured during altercations between them and the guards, such as the case at the Nyali Center Mall in Mombasa, where a man died following one such incident. Something must be done by employers of these security guards to avert more damage."
}