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{
    "id": 533410,
    "url": "https://info.mzalendo.com/api/v0.1/hansard/entries/533410/?format=api",
    "text_counter": 274,
    "type": "other",
    "speaker_name": "",
    "speaker_title": "",
    "speaker": null,
    "content": "That, Clause 7 of the Bill be amended by deleting Sub-Clause (6) and substituting thereof with the following new Sub-Clause. (6) Every public institution shall - (a) develop standards for the responsive, prompt, effective, impartial and equitable provision of services; (b) facilitate the introduction of modern and innovative procedures, technologies and systems for the delivery of its services; (c) simplify its procedures and ease formalities related to access and delivery of its services; (d) ensure the adaptability of public services to the needs of the public; (e) ensure that its services are delivered closer to the users of the services; and, (f) develop mechanisms for monitoring and evaluating the effectiveness of public service delivery."
}