17 Jul 2019 in Senate:
I once had an encounter with the Office of the Ombudsman and felt that it actually does justice. One’s complaints are heard faster. Being a lawyer, I would have preferred to go to court, but looking at the circumstances surrounding the issue that I was handling, which was behalf of my community, where there was interference in terms of supply of electricity--- We had a lady who just came and said: “Yes, I am the Member of Parliament (MP) here and there shall not be supply of power in this village.” We felt discriminated. That is when it occurred to ...
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17 Jul 2019 in Senate:
Mr. Deputy Speaker, Sir, that is when it occurred to me that it is faster to go to the Ombudsman office. It was cheaper, less complex and without pleadings. We found a form which we just filled. We did not even have to call witnesses. All we did was to file in statements, stating exactly what we were complaining about, and within no time, the matter was heard and determined.
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17 Jul 2019 in Senate:
I kept saying that, that was an alternative way of handling disputes that do not necessarily have to call for court intervention. Whoever thought of the office of the Ombudsman, thought of how services could be delivered to the people. Also, by creating county offices, we will be raising awareness. This is because I realised that it was I, the lawyer, and another person who is learned, who knows that there exists an Ombudsman in this country or other institutions. If we could concentrate on implementing the objectives of this Bill, to ensure we have the office of the Ombudsman ...
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17 Jul 2019 in Senate:
It is like the people against their own Government, and we know how the citizens behave. When it is the Government they just submit. They do not know they can question their own authorities and properly question them within the ambit of the Ombudsman without so much friction.
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17 Jul 2019 in Senate:
Mr. Deputy Speaker, Sir, this will also help to take care of issues of unfair decision and abuse of power and corruption, because it will be reachable. I accessed the Office of the Ombudsman because I knew there was such an office. I even checked on
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17 Jul 2019 in Senate:
to find their location since I did not know. I had to come to Nairobi all the way from Kajiado. You can imagine how accessible it will be if at the end of the day we have it in the counties. It is less expensive and accessible. You can imagine if it was that village woman who was to wake up and get into a Matatu to find the Office of the Ombudsman, which is somewhere in Westlands, Nairobi. This definitely, will go a long way to make it accessible and to ensure that the people will get the services. ...
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17 Jul 2019 in Senate:
I also noted, when I was addressing the issues that were touching on my village, that they had very lean personnel, leading to inefficiency at the end of the day. If we devolve, it means that there will be more personnel to serve the people. It also means that they will be able to reach out. When I was being served, there was very little that could be done. At some point we were told that the officer concerned was not there and we had to wait yet, we had come all the way to be able to access the ...
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17 Jul 2019 in Senate:
I also notice that they do ratings. There are reports – I think they are quarterly reports - from institutions that are given to the Ombudsman, on the performance and compliance. If the office of the ombudsman is devolved to the counties, it will be easier to encourage good performance and ratings. I am sure that no institution will want to be rated low or the last. Therefore, at the end of the day, with those reports that the Ombudsman also gives, it will encourage good performance and our people to give the services in a better way.
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17 Jul 2019 in Senate:
Mr. Deputy Speaker, Sir, I thank Sen. Petronila for, initially, coming up with a Motion and proceeding to come up with this very encouraging Bill.
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17 Jul 2019 in Senate:
Mr. Deputy Speaker, Sir, I support.
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